VIPPH FAQ –
Quick Answers, No Waiting

Yes. You must be 18 years or older to register and play at vipph. This is a firm requirement and applies to all players regardless of location. vipph takes responsible gaming seriously — if you're under 18, please do not attempt to register. For more information, visit our Responsible Gaming page.

On the login page, click the "Forgot Password" link. Enter the mobile number registered to your account and follow the instructions sent to your phone. If you don't receive the reset message within a few minutes, check that you're using the correct number, then contact support for manual assistance.

No. Each player is allowed one account only. Duplicate accounts are against vipph's terms and conditions and may result in account suspension and forfeiture of any balances. If you've lost access to your original account, contact support to recover it rather than creating a new one.

Account detail changes — including mobile number updates — must be done through the vipph support team for security reasons. Contact us via live chat or email with your account username and the details you'd like to update. Our team will verify your identity before making any changes.

Log in to your vipph account and go to the cashier section. Select bKash as your deposit method, enter the amount you want to add, and confirm the transfer from your bKash app. Your vipph balance updates within seconds of the transfer completing. The minimum deposit amount is kept low so you can start with a small amount if you prefer.

vipph supports the most popular mobile payment methods used in Bangladesh:

• bKash — instant deposits and withdrawals
• Nagad — instant deposits and withdrawals
• Rocket — deposits and withdrawals supported

No bank account is required. All transactions go directly through your mobile wallet, keeping things fast and simple.

Most vipph withdrawals to bKash, Nagad, or Rocket are processed within a few hours. During peak times it may take slightly longer, but the vast majority of withdrawals complete well within 24 hours. If your withdrawal hasn't arrived after 24 hours, contact the vipph support team at support or email [email protected] and we'll look into it right away.

vipph has a low minimum withdrawal threshold so you're not forced to accumulate a large balance before cashing out. Maximum withdrawal limits per transaction apply and may vary depending on your account level and the payment method used. For the exact current limits, check the cashier section of your account or contact support.

In most cases, vipph deposits reflect instantly. If your balance hasn't updated after five minutes, first check that the transfer was completed successfully in your bKash or Nagad app. If the transfer shows as successful on your end but your vipph balance hasn't updated, contact support immediately with your transaction reference number and we'll resolve it quickly.

The vipph game library includes a wide range of titles for all types of players:

• Baccarat — classic card game with live dealer option
• Blackjack MH — multi-hand blackjack with up to 5 hands
• European Roulette Pro — single-zero roulette with statistics
• Mines — provably fair crash-style grid game
• Gold Toad Fishing — arcade shooting game with multipliers
• Full Casino Lobby — slots, live tables, crash games and more

New games are added to the vipph library regularly, so check the Game page for the latest additions.

All vipph games use certified random number generation systems. Crash-style games like Mines use a provably fair algorithm — meaning you can independently verify the outcome of every round using the seed data provided after each game. Card games and roulette use RNG systems that are regularly audited. vipph is committed to transparent, fair gaming for every player.

In the vipph Mines game, you choose how many mines are hidden in a 5×5 grid (from 1 to 24). You then reveal tiles one by one — each safe tile increases your multiplier. You can cash out at any point to lock in your winnings. If you reveal a mine, you lose your bet. The more mines you set and the more tiles you reveal, the higher the potential payout — but the risk increases with every step.

Some vipph games offer a demo or practice mode that lets you try the game without using real money. This is a great way to get familiar with the rules and mechanics before placing real bets. Check the individual game page to see if a demo mode is available. For games without a demo mode, we recommend starting with the minimum bet to get comfortable.

New vipph players receive a welcome bonus on their first deposit. The exact bonus amount and percentage is displayed on the promotions section of your account after you register. To claim it, simply make your first deposit — the bonus funds are added automatically. Welcome bonuses at vipph apply across the game library, so you can use them on Baccarat, Mines, Roulette, or any other game.

Wagering requirements mean you need to bet your bonus funds a certain number of times before you can withdraw the winnings. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each vipph bonus is clearly stated in the promotion terms. Always read the bonus terms before claiming.

Yes. vipph runs regular reload bonuses for existing players and cashback promotions that return a percentage of your losses over a set period. These promotions are updated regularly, so check the promotions section of your account after logging in to see what's currently available. Loyal players may also receive personalised offers from the vipph team.

The vipph Android app is available as a direct APK download from our website — it's not on the Google Play Store. Visit the App page on vipph.today and tap the download button. Before installing, you may need to enable "Install from unknown sources" in your Android settings under Security or Privacy. The app is around 18 MB and works on Android 6.0 and above.

Currently, the dedicated vipph app is available for Android only. iPhone and iPad users can access the full vipph game library through the mobile browser at vipph.today — the site is fully optimised for iOS Safari and works smoothly on all modern iPhones. We recommend adding the site to your home screen for quick access.

Yes. The official vipph APK is only available from vipph.today — always download from the official App page to ensure you're getting the genuine file. Never install a vipph app from a third-party website or link sent via messaging apps, as these may be unofficial or unsafe. The official vipph app does not request unnecessary device permissions.

vipph uses SSL encryption on all pages and transactions to protect your data in transit. Your personal information is stored securely and is never sold to third parties. For full details on how vipph handles your data, read our Privacy Policy. If you have specific concerns about your data, contact support directly.

vipph is committed to responsible gaming. We offer deposit limits, session time reminders, and self-exclusion options for players who need to take a break. If you feel your gaming is becoming a problem, visit our Responsible Gaming page for tools and resources. You can also contact support to request a temporary or permanent account restriction at any time.

If you suspect unauthorised access to your vipph account, change your password immediately from the account settings page. Then contact support right away — our team can review your account activity, lock the account if needed, and help you secure it. Never share your vipph password with anyone, including people claiming to be vipph staff.